Refund policy

Return & Refund Policy

We offer a 30-day return window, meaning you have 30 days from the date you receive your item to request a return or refund, subject to the conditions outlined below.

Eligibility for Returns & Refunds

Returns and refunds are only accepted under the following circumstances:

  • The item arrives damaged or defective

  • There is a size-related issue (wrong size received or size does not fit as per the size chart)

To be eligible, the item must:

  • Be in the same condition as received

  • Be unworn, unused, and unwashed

  • Include original tags and packaging

  • Be accompanied by the receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at support@fayvior.com with your order number and clear photos (if applicable).

If your return request is approved:

  • We will provide a return shipping label

  • You will receive instructions on how and where to send the item

⚠️ Items returned without prior approval will not be accepted.

For any return-related questions, you can always reach us at support@fayvior.com.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery. If your item is damaged, defective, or incorrect, contact us as soon as possible so we can evaluate the issue and provide a resolution.

Non-Returnable Items

The following items are not eligible for return or refund, except in cases of damage or defect:

  • Sale or discounted items

  • Gift cards

  • Perishable goods (food, flowers, plants)

  • Custom or personalized products

  • Personal care and hygiene items

  • Hazardous materials, flammable liquids, or gases

Exchanges

Exchanges are only supported for size-related issues.
The fastest way to receive the correct size is to return the original item (once approved) and place a new order.

European Union – 14 Day Cooling-Off Period

If your order is shipped to the European Union, you are entitled to cancel or return your order within 14 days, in accordance with EU consumer protection laws.

Returned items must:

  • Be unused and unworn

  • Include original packaging and tags

  • Include proof of purchase

Refunds

Once we receive and inspect your returned item:

  • You will be notified of approval or rejection

  • Approved refunds will be issued to your original payment method within 10 business days

Please note that processing times may vary depending on your bank or payment provider.
If 15 business days have passed since your refund was approved and you have not received it, please contact us at support@fayvior.com.

Contact Information

Trade Name: Fayvior
Email: support@fayvior.com

Registered Company Name: LUXORA VENTURES LLC
Owned and Operated By: LUXORA VENTURES LLC

Business Address:
LUXORA VENTURES LLC
1209 Mountain Rd Pl NE Ste N
Albuquerque, NM 87110
United States